AARP Tax-Aide Unrestricted Program Order Form
Please complete all of the following section (Required):
First Name: …………………………..Last Name:………………………Volunteer ID: ………………………..
Address: ………………………………………City:……………………….State:………Zip Code:………….…
Telephone Number (including area code): …………………………..
Date Requested: …………………………………….. Date Needed: …………………………………………	
>>>Please allow up to 30 days for delivery<<<	
Detailed Instructions are listed on the back of this form
Stock #	Administrative Material	Qty***		Stock #	Spanish Publications	Qty***	
D18445	Intake & Interview Pads (50sheets/pad) 			D16719	Brochure – People Helping People 		
E234	Expense Statement 			D17222	Brochure - Recruitment		
E297	Order Form			C1547	Countertop Holder		
D147	Personnel Form			D18159	Fact Sheet- Program Description		
E284	Site Information Form			D17482	Publicity Announce/Ad Slick	***	
N/A	Volunteer and Site Recognition	***		D17544	Recruitment Ad Slick	***	
	Request Form			D18158	Recruitment Poster		
D18386	Site Sign-In Sheet			C2194	Recruitment Video/DVD		
D12225	Tax Record Envelope			D17464	Tax Record Envelope		
B971	Foundation Volunteer Envelope #10			C2092	Volunteer Poster Pad		
B1013	Foundation Volunteer Envelope 9x12			D17224	Free Tax Help Banner		
D0140	Business Reply Envelope #10			D15589	Free Tax Help Poster 		
B778	Business Reply Envelope 9x12			D13399	Free Tax Help Site Information Flyer		
B955	Volunteer Foundation Letterhead						
C2358	Name Card Insert Sheets (6/sheet)			Stock #	Recruitment Materials	Qty***	
C1055	Plastic Card Holders			D141	Brochure - Recruitment English		
C2244	Volunteer Shirt – Small			D16708	Brochure-Prospective Counselor		
C2219	Volunteer Shirt – Medium			D17483	Recruitment Ad Slick	***	
C2220	Volunteer Shirt – Large			D18157	Recruitment Poster		
C2221	Volunteer Shirt – X-Large			D15925	Recruitment Poster Kit		
C2225	Volunteer Shirt – XX-Large			C2174	Recruitment Video/DVD		
N/A	Volunteer Direct Deposit Form	***		D18401	Recruitment Video/DVD Memo		
							
Stock	Publicity Materials	Qty***		Stock #	Handbooks & Digests	Qty***	
D12609	Fact Sheet - Program Description			D18920	Administrative Specialist Manual	***	
D13398	Free Tax Help Site Information Flyer			D16276	Counselor Digest		
D143	Free Tax Help Poster 			D16265	Local Coordinator Digest	***	
D15927	Publicity Announcement/Ad Slicks	***		D18919	Partnership & Comm. Guide	***	
D12545	Countertop Holder			D505	Policy Manual	***	
D17223	TA-Free E-Filing Banner			D18924	Technology Mgt Guide	***	
D16617	TA-Free Tax Help Square Banner			D18918	Training Guide (inc TRS/Instructors)	***	
D12546	TA-Free Tax Help Long Banner 			D18922	VMIS Technical Manual	***	
D18809	Split Refund Brochure			D18921	VMIS Technical Manual – View Only	***	
				D18923	State Coordinator Guide	***	

AARP TAX-AIDE
Unrestricted Program Materials Order Form

This form shows any and all unrestricted materials available for ordering through AARP in support of the AARP Tax-Aide program.  If the item is not listed on this form, it is either a restricted item (separate order form exists for these items) or it is not a current AARP Tax-Aide product.

Fill out one order form per recipient address.
Provide a complete street address.  Do not use PO boxes.
Please allow 30 days for delivery of your order.

The completed form should be sent directly to the AARP Fulfillment department, at:
AARP Fulfillment
P.O. Box 96796
Washington DC 20090-6796 

You may also use the cherry colored envelope with this address (postage is required).
You may also email the completed order form to:  fulfillment@aarp.org; 
You may also fax the completed order form to: 703-541-5921/5922
Quantities Ordered
Unless otherwise indicated, items should be ordered as singles.  
Example:
If an item is listed as coming in a pack/pad, they can not be broken to fulfill an order 

Intake & Interview Sheet (50sheets/pad) 	– put “1” under quantity if you want 50 sheets, 
          					-- put “2” under quantity if you want 100 sheets, etc
You can not order 25 sheets.  If you put a quantity of “25”, you will get 25 pads of 50 each, which equals 1,250 sheets.

***In some instances, items are only available in an electronic copy off of the AARP Tax-Aide Extranet (www.aarp.org/tavolunteers) for individual volunteer orders.  These items are listed on the order form, but the quantity requested box “QTY” is blacked out.  Note that leadership manuals and guides are automatically shipped and do not need to be individually ordered.
Order Problems
What happens when my request is not available/back ordered?
Back orders can be caused by 2 different things:  we have not finished printing the items, or we have run out of the items.  If you need the items immediately, they are also listed on the extranet.
When you receive a back order notice, do not resubmit your order.  Your order will be fulfilled once product is made available.
What to do if you have not received your AARP order or you need it right away?
Contact your Volunteer Technician.  Give them as much information about your order as possible so that they can research your request on your behalf.  Also contact your Volunteer Technician if it is very close to the start of the tax season and you have not yet received the following critical items:  Tax Envelopes, Intake Sheets

What to do if your AARP shipment received has errors in it (such as wrong quantity, wrong items, etc)
Contact AARP Fulfillment department immediately.  If you do not receive a satisfactory solution, contact your Volunteer Technician.